We are committed to ensuring that your privacy is respected and that personal data or other confidential data is protected.
Due to the nature of our business, the majority of information submitted via our contact us page or otherwise provide to us in the course of dealing with client instructions is business information and not personal data.
However, whilst undertaking work for our clients, we may have access to materials in any medium that contain, refer to or relate to confidential information of our clients. In a limited sense there may be occasions where we are instructed to process personal data on behalf of our clients (such as an instruction to review casefiles for compliance). As part of our acceptance of those instructions, we provide privacy notices and undertakings in respect of such data.
This policy explains how we use and protect any information that you provide to us when you use this website such as data submitted on our contact us form. In particular, it sets out what personal information we collect from you, how we use the personal information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Use of the Website constitutes acceptance by you of this Policy, and of the collection and processing of your personal information by us as set out below.
INFORMATION WE MAY COLLECT FROM YOU
The Website does not automatically capture or store personal information other details of visits made to our Website including, but not limited to, traffic data, location data, logs (including, where available, the IP address and location of the device connecting to the online services and other technical information and identifiers about the device and the nature of the visit) and other communication data, and the resources that you use.
When you use our Website to contact us or provide personal information, we may collect the following:
Information you provide to us by completing contact forms (this includes information you give us when subscribing to a service, submitting data or requesting a call back or further services);
Information you provide to us if you contact us, for example to report a problem with the Website or to raise a query or make an online comment
SUBSCRIBING TO OUR NEWSLETTERS
Under the GDPR, we use the consent lawful basis for anyone subscribing to our newsletter. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email newsletters we send are done so through an EMS, email marketing service provider. An EMS is a third-party service provider of software / applications that allows companies to send out email campaigns to a list of users.
Email newsletters that we send may contain tracking beacons or similar server technologies in order to track subscriber activity within email messages (such as which pages of our website are being accessed). Where used, such messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email newsletters we send are in accordance with the GDPR and the Privacy & Electronic Communications Regulations. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any email newsletters for instructions on how to unsubscribe or manage your preferences.
Our EMS providers are Constant Contact and Mailchimp. We hold the following information about you within our EMS system:
Subscription time & date
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW YOUR INFORMATION WILL BE USED
We will hold and process your personal information on our systems for the purposes of operating our service, administration, monitoring, statistical analysis, performance measurement, business development and marketing. We may from time to time collate information and statistics for the purposes of monitoring website usage in order to help us develop the Website and our services.
We do not use information provided in order to contact you for marketing purposes.
We do not forward the information collected about you to any third parties except where:
HOW WE PROTECT YOUR INFORMATION
We comply with the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679. For the purposes of data protection legislation, we are the data controller and sole owner of the personal data collected on the Website.
The security of your personal information is very important to us. All personal information that you supply to us will be treated in confidence by us and will be held by us only for the purposes set out in this policy.
We use up-to-date industry procedures to keep personal information as safe and secure as possible and to protect against loss, unauthorised disclosure or access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
WHAT ARE YOUR RIGHTS?
You have rights under the General Data Protection Regulation and these include the right to be informed what information we hold about you. In particular, you have the right to request:
Access to the personal data we hold about you, free of charge in most cases. The correction of your personal data when incorrect, out of date or incomplete. For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end. That we stop any consent-based processing of your personal data after you withdraw that consent. You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate.
If we choose not to action your request, we will explain to you the reasons for our refusal.
For information on how your information is used, how we maintain the security of our information, and to exercise your rights to access information we hold on you, please contact us. Similarly, if you believe that the information we hold is wrong or out of date, please let us know and we will update it by emailing firstname.lastname@example.org.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
By law, we may not place cookies on your computer without your consent, unless they are strictly necessary to the operation of the service that we provide on the Website.
We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) – Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualize and personalize the ads of its own advertising network. Related information:
How Google uses this information
If you have any queries about the cookies that we use, or would like more information, please contact email@example.com
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy statement or policy applicable to the website in question.
CHANGES TO THIS POLICY
The internet and data privacy best practice are both developing, especially in light of the introduction of the General Data Protection Regulation. We therefore reserve the right to revise this Notice at any time. If this Notice changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. Continued use of the Website will signify that you agree to any such changes.